| Name |
|
e-mail |
|
| 1. Are you always greeted at the front? |
| |
Always
Sometimes
Rarely
Never |
| 2. Did you know that we opened an O.C branch office recently? |
| |
Yes
No
|
| 2-1. If you know, how is it beneficial for you? |
| |
It is closer from where I am
Less hassle for parking or driving
I can receive consultation in more detail
Other |
| 3. How satisfied are you about receiving information on your case as far as process, fee, time for the approval, type of documents, and etc. are concerned? |
| |
Very satisfied
Satisfied
Average
Dissatisfied
Very Dissatisfied |
4. Did our office send you every INS receipt and notice to guide you? |
| |
Always
Sometimes missing but generally yes
Our office sends only important documents
Never |
5. Have you ever felt that your case is being delayed due to delinquency or lazy work habit of our law firm? |
| |
Always
Sometimes
Rarely
Never |
6. Has our staff been considerate, respectful, kind and caring? Do you feel our firm's staff is professional and prompt? |
| |
Always
Sometimes
Rarely
Never |
7. Is our office manager or attorney accessible when you have an emergency situation or questions about your case? |
| |
Always
Sometimes
Rarely
Never |
7-1. When you left a message, did you receive call from us within 24 hours? |
| |
Always
Sometimes
Rarely
Never |
8. Do you believe that the attorney's list for documents was comprehensive and clear? |
| |
Always
Sometimes
Rarely
Never |
9. Do you feel that Mr. Kaufman has been involved in your case well enough to know you and your case clearly? |
| |
Always
Sometimes
Rarely
Never |
10. Do you believe that our law firm charge reasonable fees compared to other law firms? |
| |
Yes
No
Do not Know
|
10-1. Do you feel you've got your money's worth from our law firm? |
| |
Yes
No |
11. Will you come back to our law firm for any future immigration cases? And would you recommend our firm to your valued family members and friends? |
| |
Yes
No |
12. Do you feel that our firm's staff is there on your side to guide you every step of your way in your immigration case? |
| |
Always
Sometimes
Rarely
Never |
13. Please give us your advice, feedback or experiences on your case. All responses written here will be reviewed by Mr. Kaufman and the staff, based on the answers and comments you provide, we will strive to better serve you in the future. |
| Please type here in detail : |
|
